Email: 5store@bellsouth.net

Contact Information?

If you do not find an answer to your question please e-mail us at 5store@bellsouth.net

and we will be happy to answer any questions you may have.
 

Do I need a Wholesale License to make a purchase?

If we ship to a Florida address you will need a Florida resell license. You must fax us a copy of your certificate to:1-772-595-6171. Current laws do not require us to charge sales tax on out of state shipments. Therefore we do not need an out of state sales tax permit to be kept on file.


Minimum order amounts:

There is a $150.00 minimum for all USA orders.
There is a $250.00 minimum for all International orders and non-Continental US customers.

This is not including the cost for shipping.


What are the procedures after I have placed my order:

1.) When we receive your order, we will pull your order, carefully pack it and ship it.

2.) You will then receive an email from us once the order is shipped. This will have a UPS tracking number and a link to follow your shipment.


How long before I receive my merchandise?

We try to ship same day the order is received. If not then usually the next day. We only ship via UPS. Orders shipped to Florida addresses will usually be delivered the next day. Orders shipped outside of Florida could take 3-4 days. UPS does not ship on the weekends.


How much do you charge for shipping?

We charge you by the actual purchase amount:

What are the available shipping methods?

We only ship via UPS.


Do you ship outside of the USA?

Yes, There is a $250 minimum order for international shipments. The customer is also responsible for the higher shipping charges.


Can I fax in my order?

We prefer all orders to be submitted via the internet. Our site is completely secure and internet orders are much easier and faster for us to process. If necessary you can also, e-mail or fax your order in. Fax in orders to 1.772.595.6171 Click HERE for Fax Form


CREDIT CARDS PAYMENT METHODS:

We accept VISA, MasterCard, American Express, and Discover. We do not charge your credit card until the day of shipping. Please make sure to enter your exact billing-mailing address (first, and last name, middle initial, billing address, and credit card number and expiration date) as it appears on your credit card statement.


”OUT OF STOCK” items. When will it be available again?

Depending on the item it could be from a few days to a few weeks.

Item substitutes? Backordered items?

We DO NOT back order items. When an item is back in stock it will be placed in our new arrival section.
We DO NOT make substitutes unless we first notify the customer for approval.
 

I'm trying to place an order, but it won't go through.

Most problems arise when customers enter the incorrect billing information. The BILLING info MUST be the EXACT mailing address to which the credit card bill comes to.
If not, the order will not be approved and you will receive a processing error.
Make sure the subtotal is at least $150.00.
If you still can’t get it to work, print out a copy of the page and fax it to us at 1.772.595.6171

Is your website secure?

Safety & Security is our Main concern as well as YOUR peace of mind! Our site uses advanced encrypted transaction method, which is called SSL(Secure Socket Layers) to protect your privacy
from data interceptor(Sniffer). To ensure your privacy, we save your order information with encrypted format in our database. For example, your credit card no will be saved as format like
"****-****-****-*250". Only our administrator who knows the key code can read your order information. Please be assured that all your information is safely stored within our secured encrypted database.

Broken and Return items: *

Before returning items please email us at:5store@bellsouth.net

We will need your order number as a reference.

You have 7 days from the shipping date to return Wrong or Broken items.

Non-broken items are subject to a 25% restocking fee and you are responsible for the return postage charges.

Items that are priced and/or outside of their original packaging will be subject to a 50% restocking fee.

We do not do exchanges. Once we receive your items we will then credit your account for the amount due.
Please place a copy of your invoice in the box and note the items being returned. This helps to expedite the process and eliminate mistakes.

* PLEASE NOTE: ALL SPECIAL ORDER REQUEST ARE NON-RETURNABLE.

Refused packages: *

We charge a 50% restocking fee plus shipping charges on your credit card for any refused packages.

* Please note: ALL SPECIAL ORDER REQUEST ARE NON-RETURNABLE.

Can I use your pictures on my website?

Please feel free to our website pictures, we only ask that you notify us as to where they will appear.

 Do you offer discounts for volume purchase?

Yes we do
Basically, for order

10 Dozen of any like item 10% off of that item

Return to our Home page